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A Truly Human Experience Starts Here

Communications solutions that integrate human touch with digital proficiency.

Industry Experts

The industry experts at Tactis span the full spectrum of integrated marketing communications for federal government, commercial & non-profit.

20-plus years’ longstanding engagements with both association and commercial partners – not excluding a host of Fortune 500 companies – puts Tactis in a unique position to make a difference no matter the industry vertical, no matter the charge.

Commercial & Associations

A long and varied history of Federal government partnerships puts Tactis in good stead to understand the intricacies of GSA schedules, compliance and accountability when working with Federal government.






Our Services

We are an omni-channel customer experience agency that integrates human touch to create outcomes that matter. Our services include:
Omni-Channel Orchestrations
Omni-Channel Orchestrations

We orchestrate solutions across channels to ensure there is a consistent customer experience regardless of the touchpoint with your audience.

Change Management
Customer Experience Strategy and Design
Digital Transformation
Product Selection and Integration
Artificial Intelligence Driven Insights
Artificial Intelligence Driven Insights

We implement AI data-driven solutions that drive personalization and help find the game-changing insights across all your data sets.

AI Strategy and Design
Computer Vision
Forecasting and Optimization
Machine Learning CX Insights and Optimization
Natural Language Processing
User Centric Digital Self-Service
User Centric Digital Self-Service

We design intelligent self-service solutions that ensure that your users have access to always-on services that reduce the need for human intervention.

Advanced Omni-Channel Virtual Agents
Content Strategy
Digital Product Design and Development
Marketing Automation
Voice of the Customer
Smart Contact Centers
Smart Contact Centers

We staff smart contact centers with skilled agents who can provide thoughtful solutions to novel situations that call for a human touch.

Case Studies

unicor logo
How Tactis is helping shine a spotlight on the social and economic good of increasing successful inmate re-entry into society.
The inclusive education initiative logo
The World Bank - Inclusive Education Initiative
How Tactis is Helping Transform Education for Children with Disabilities
Bureau of Land Management logo
Bureau of Land Management (BLM)
How stepping up from one CMS to another led to a giant leap in innovative thinking.
Conference of State Bank Supervisors (CSBS)
How Tactis is helping transform the old patchwork quilt of financial regelation into a blanket system that empowers as well as protects.
Hyundai USA
How Tactis is helping Hyundai funnel users to the Hyundai parts and service experience.

Latest Insights

Latest Insights


Press Release

Washington D.C. – Customer experience agency, Tactis, was recently named the recipient of a five-year single-award Indefinite Delivery/Indefinite Quantity (IDIQ) contract to provide the Federal Acquisition Service (FAS) with strategic marketing services. In essence, the contract charges Tactis with assistance in integrating and coordinating select marketing strategies and communications for the purposes of increasing efficiencies, leveraging resources, and providing a higher and more measurable rate of effectiveness in the GSA’s marketing efforts.

Specifically, Tactis will assist with the creative design of strategic online ads, social media ads, creative marketing collateral, media management and support services, communication planning, video and audio production services, creative copywriting/editing services, media consulting services, and more.

“We are excited to work with the team from GSA's National Marketing Division,” says Todd Coen, Managing Director of Tactis, “as they look to expand and improve the effectiveness of their marketing initiatives.” He goes on to say that “With our experience supporting Federal and commercial marketing initiatives, including unique programs like UNICOR, and the National Flood Insurance Program, we are bringing one-of-a-kind skillsets to the table that will help NMCD reach the outcomes that matter to them and their audiences.”

About GSA

The General Services Administration (GSA) provides buildings, administrative and acquisition solutions to governmental agencies to assist them in achieving their core missions. The GSA accomplishes this is through the Federal Acquisition Service (FAS), who in turn provides comprehensive marketing of GSA capabilities to the Federal Government community through the GSA National Marketing and Communication Division (NMCD).

About Tactis

Tactis is a full lifecycle customer experience agency working for organizations across all points of communication, combining human touch with digital expertise to create outcomes that matter. By delivering high-touch solutions that span marketing, technology and human interactions – through leveraging data and embracing technology – Tactis generates transformational customer experiences that ensure companies own the high-expectation, high-attention moments from which truly human experiences can emerge. For more information visit

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