Read about Tactis Vice President of Operations, Jessica Jarmin's rise in the world of Customer Experience, and her journey from Minnesota to the DC Beltway.

Read all about Tactis's longest tenured employee and Senior Full Stack Developer, Scott Perry.

Tactis's Director of Technology is a man of many talents. And standing up Call Centers is just one of them. Learn more.

Frontier Airlines recently announced it has ceased offering customer support by phone, just weeks before one of the most disruptive holiday travel weekends in decades. While we understand (and hear often) the argument that consumers want self-service paths and digital access, we couldn't disagree more with Frontier's decision. Awful timing notwithstanding, there is a critical role for a live human's voice in shaping a brand's experience, particularly in moments of customer confusion or distress.

From the Show Me State to the Sunshine State via the Constitution State, there’s so much we don’t know about Tactis’s Business Analysis, Roger Terry. Read more.

Although AI offers immense potential, we must be thoughtful about how we integrate it. It should be used to complement, not replace, human interaction. To avoid repeating past mistakes, businesses need to approach AI strategically. For more insights, read the lessons learned from the recent Customer Contact Week (CCW) conference from our Executive Vice President, Todd Coen. #ccwlasvegas #cx #contactcenter #ai