Employee Profile

Pink Flamingos. The Roger Terry Story.

From the Show Me State to the Sunshine State via the Constitution State, there’s so much we don’t know about Tactis’s Business Analysis, Roger Terry. Read more.
Blog

AI: The New Dot-Com Bubble? Lessons from CCW and Beyond

Although AI offers immense potential, we must be thoughtful about how we integrate it. It should be used to complement, not replace, human interaction. To avoid repeating past mistakes, businesses need to approach AI strategically. For more insights, read the lessons learned from the recent Customer Contact Week (CCW) conference from our Executive Vice President, Todd Coen. #ccwlasvegas #cx #contactcenter #ai

Discover Tactis at CCW Nashville

We're a customer experience agency that believes in embracing innovation and creating seamless customer journeys. Our expertise includes strategizing exceptional customer experiences with user-centric digital solutions and state-of-the-art contact center services.
Blog

A Primer on Customer Service AI Chatbots

Explore the impact of generative AI chatbots on creating unique customer experiences and enhancing digital omni-channel support. Learn more about these chatbots from our Director of Development Operations, Anthony Mangini, and why we believe the perfect balance in customer service is achieved when humans and bots collaborate.
Blog

Tech Tools: Use Wisely, Not Widely - Lessons from CCW

Thrilled by insights at Customer Contact Week (CCW) in Las Vegas! Our Executive Vice President, Todd Coen, shares how to dodge pitfalls and leverage tech for stellar CX. Let’s rise together! #ccwlasvegas #cx #contactcenter #technology

Public Sector Enterprise

A long and varied history of Public Sector Enterprise partnerships perfectly positions Tactis to understand the intricacies of GSA schedules, compliance, and accountability when working with government entities.

Drupal Website Design & Engineering

When it comes to Content Management Systems (CMS), Drupal is globally unsurpassed in terms of flexibility, security, third-party integrations, and its wide variety of support resources.

Discover Tactis at Acquia Engage

We're a customer experience agency that believes in embracing innovation and creating seamless customer journeys. Our expertise includes strategizing exceptional customer experiences with user-centric digital solutions and state-of-the-art contact center services.

About Us

Leading DC customer experience agency, Tactis, specializes in integrating all aspects of customer experience, from CX strategy – enabled through user-centric digital products and advanced contact center services – to the employment of emergent artificial intelligence-based technologies for public and private sector clients.