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Articles.

As the world evolves, so do its technology, practices, and people. Our selection of thought-leadership posts, profiles, and press releases offer a snapshot of our ideas and views on the issues of the day.

Articles.

Tactis Announces Expanded Ownership and Operational Leadership to Drive Next Phase of Growth

Tue, 10/01/2024 - 09:00

Embracing the Future of Design: Evaluating Figma AI

Thu, 08/15/2024 - 12:36

By Jake Corbin

Closing the Year off On a High Note

Wed, 12/13/2023 - 16:38

By Craig Strydom

A Primer on Customer Service AI Chatbots

Fri, 10/20/2023 - 14:02

By Anthony Mangini

Maximizing Technology's Potential: A Comprehensive Approach to Customer Experience - Insights from CCW

Thu, 08/31/2023 - 17:49

By Todd Coen

Tech Tools: Use Wisely, Not Widely - Lessons from CCW

Thu, 08/31/2023 - 17:46

By Todd Coen

AI: The New Dot-Com Bubble? Lessons from CCW and Beyond

Thu, 08/31/2023 - 17:31

By Todd Coen

Reflections from CCW: The Evolution of Customer Experience in the Age of AI

Wed, 08/30/2023 - 08:45

Insights From NICE Interactions

Fri, 07/14/2023 - 11:01

Key Takeaways From DrupalCon

Tue, 06/20/2023 - 10:41

By Anthony Mangini

From Frustration to Innovation: How 21st Century IDEA and CX Experts are Reshaping Government Digital Services

Mon, 05/01/2023 - 13:33

Five Reasons to Upgrade to Drupal 10 Now!

Tue, 02/14/2023 - 09:26